Microsoft Dynamics GP/Great Plains Telephone Support Software
One of Paragon's key advantages is superior customer service, including telephone support.
Paragon Software Solutions is a Microsoft Dynamics GP Gold Partner with 95% customer retention. With this customer retention rate you know there is always a support professional available to assist you with your Microsoft Dynamics GP system.
We currently support Microsoft Dynamics GP (Formerly Microsoft Great Plains) version 8.0 thru the current version.
Your Paragon Dynamics GP and CRM Support Options Include:
- Standard Dynamics GP Telephone/Remote* Support
- 24/7 Dynamics GP Telephone/Remote* Support
Some support situations go beyond a typical telephone support incident and beyond what is provided in a support plan.
Telephone/Remote* Support: For instance, typical incidents for support would include operational questions, trouble-shooting assistance, mission-critical help and general how-to questions. Telephone/Remote support requires technical experts to be available to assist customers throughout the day by telephone.
Professional Services: Professional services generally involve more extensive assistance. Examples of professional services include implementation and setup of your solution, report formatting, ongoing consulting services for updates and new modules, data recovery, data fixing, system administration support, training and onsite expert technical support. Professional services are generally delivered in person, although they can be delivered over the telephone like telephone support. Professional services are also scheduled within a reasonable time period.
Support Hours
Paragon Standard Support hours are from 9 am to 5 pm local time Monday through Friday, except during holidays, company events, and weather-related closures.
Contact us to find out about our round-the-clock, 7 days a week support option.
Response Times
A Paragon support engineer will contact you within 3 hours.
If you are not currently a Paragon Software Solution client, please call 781-328-4930 Option 1 to discuss support options or click here to request information.
* Secure Online Remote Support Sessions
